Customer Service

Shipping & Returns

We strive to provide the best customer satisfaction possible.

We will gladly refund or replace any defective item and most non-defective items.

German Auto Supply, Ltd. reserves the right to issue a restocking fee of 10% if an item is not in original packaging or is missing parts or hardware.

Within 30 days of receipt, you may return products that:

  • Are unused, uninstalled, and in original condition.
  • Include all original parts and hardware.
  • Are in the original packaging.
  • Are not special orders.
  • Once we have received your return and inspected the item, a refund will be issued.

We will also refund the cost of shipping if the item was shipped due to an error by us.

If the item is an improper fit or unneeded we will not refund the shipping.

We will not refund any labor costs incurred by you or the installer of the products purchased at this website.All returns must be authorized and nothing will be refunded without prior notification to German Auto Supply, Ltd. After the 30-day return period we are happy to offer a 1 year manufacturer defect warranty for one time replacement.

Again, all items MUST have the original packaging and be unmodified to qualify for return / warranty.

If we have the item in stock we will switch the item out and send the new replacement item the same business day as received.
If the item is out of stock or no longer available, we will offer a full refund.

Privacy & Security

German Auto Supply, Ltd. is committed to providing our customers with a secure web site to shop. We will only collect the personal information that is necessary to process your order. Please be assured that access to this information will be limited to the appropriate employees and will never be sold or given to any other company.

Terms & Conditions

Welcome to German Auto Supply Ltd.'s website. Upon browsing this website you are agreeing to comply with and be bound by the following terms and conditions of use which govern German Auto Supply's relationship with you in relation to this website.

The term German Auto Supply refers to the owner of the website whose PO Box is 1977 in Huntersville, NC 28070. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content on the pages of this website is for your general information and use only. It is subject to change without notice.
  • We reserve the right to cancel or modify any order upon our discretion due to stock availability or errors, we will always notify the buyer of any changes.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products or other items on this website meet your specific requirements for your use or vehicle. We are only responsible for replacement of the specific item that you purchase. Any damage it may cause to persons or property after we release the item to you shall not be the responsibility of German Auto Supply, Ltd.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics.     Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States of America.

Address

German Auto Supply, Ltd.
10308 Bailey Rd.
Unit 409
Cornelius, NC 28031
U.S.A.
Phone: 833-GAS-AUTO
Email: [email protected]